When an approval is reversed

Why it usually happens

• The building changed hands, or the manager did, and the new one has no record. This is by far the most common, and it is a records problem rather than a decision.
• An incident: damage, noise, an altercation. That is a genuine ground being invoked, and it has to be assessed individually.
• Documentation has lapsed, and they have noticed.
• A neighbour complained and the provider has folded rather than balanced.

What a provider needs to withdraw one

A reason that would have justified refusing it: unreliable documentation, a direct threat evidenced by conduct, substantial damage, or undue burden. Preference is not one, a change of ownership is not one, and a neighbour objecting is not one.

What to do

• Produce the record: the original request, the approval, the dates. This is the moment the written confirmation pays for itself.
• Ask for the reason in writing.
• If it is documentation, get current documentation. That is the easiest of these to fix.
• If it is conduct, address the conduct and say what you have done.
• If no reason is given, say in writing that you consider the accommodation to remain in place and that you are treating any action as a fresh refusal.